311 Call Centre

Location: Toronto, Ontario
Completed: 2007

This conversion of the former Metro Hall council chamber provides a new call centre for 120 staff to serve the consolidated Toronto 311 dialing service.

New raised access floors, network cabling, systems furniture and lighting are incorporated into the design of the main space, and associated administration offices and meeting areas are provided around the periphery.

Maintaining a sense of visual openness, access to natural light and barrier-free accessibility while controlling acoustics and security is essential to the design.  The design respects and enhances the original, significant architectural character of the former council chamber.

© Copyright 2016 Scott Shields